Change is the name of the retail industry game—rapid, relentless, unforgiving change. And that makes “change management” another name for retail survival. And yet the only thing that people working in the retail industry (or anywhere) seem to fear more than failure is change. In fact, judging from the choices made by the retail chains gone bankrupt , the most hated retail companies , the worst retail employers , and the retail brands with the worst reputation , some retail organizations choose failure over change every day.
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